FAQ

- Most orders will ship within 1-4 business days.

- Preordered titles will be shipped on or within 2-3 business days of their on-sale date .

- Backordered titles will be shipped as soon as they become available. If a backordered title is not available within 90 days, that portion of your order will be canceled, and you will not be charged for the item.

Please note: Business days for order processing are from Monday to Friday, excluding holidays.

At Library Tales Publishing, we ensure that our books reach you in the most efficient and timely manner possible. To achieve this, we utilize multiple distribution channels, including shipping directly from our Ingram wholesalers or our Amazon warehouses. As a result, you may occasionally receive packages with Amazon, Walmart, or other branding, which is simply part of our streamlined shipping process. Rest assured that the content of the package remains the same, and it is indeed the book you ordered from Library Tales Publishing.

We appreciate your understanding and hope you enjoy your reading experience!

Once your order is shipped, you will receive a shipping confirmation via email. If you have chosen UPS Ground or any expedited service, the email will provide you with a tracking number and a link to the shipper's website. You can use this information to track the status of your package during transit. If you have any concerns or questions about your delivery, please don't hesitate to contact our customer service team for assistance. You can reach us by phone, or via email at office@librarytales.com

For titles with a future on-sale date, pre-orders will be shipped once the title becomes available for sale. Your order will be charged to your card and shipped within 3 business days of the posted on-sale date. Rest assured, you will receive a shipping confirmation email as soon as the pre-ordered title is on its way to you.

Yes, you can cancel your order, but it's essential to contact our Customer Service team promptly. To initiate a cancellation, please send an email to office@librarytales.com and include your order number. In case you don't have the order number handy, kindly provide us with the method of payment used, the book title, the author's name, and your complete shipping address for the order.

Please note that if an item is already in the processing stage or has been shipped, we may not be able to cancel your order. Therefore, we recommend reaching out to us as soon as possible to increase the likelihood of a successful cancellation.

We do not sell digital content directly through our website at this time. However, you can find links to eBook and audio retailers on each book's individual detail page. Simply visit the book's page, and you will find convenient links to the retailers where you can purchase our books in digital formats.

You may return items purchased directly from Library Tales Publishing website within 30 days of the original purchase. Once the 30-day period has passed, we will not accept returns.

Items may be returned under the following conditions:

• Return timeline - 30 days.
• Items must be new, unopened, and include all original components.
• Return shipments must include a copy of the original packing slip.
• Return shipments must be sent using traceable means, such as USPS Priority Mail Service or UPS Ground Service, within 30 days of the shipment date on the packing slip.

Refunds will be issued only for new books ordered directly from Library Tales Publishing and returned in their original condition. The refund will cover the value of the items ordered and any applicable sales taxes; however, the original order shipping and handling charges, as well as return freight charges, will not be refunded.

For your reference, we recommend keeping a copy of the tracking number for your return. Upon receiving the returned item(s) and confirming that they meet the specified conditions, a refund will be processed to the card used for the order within 4-6 weeks.

Yes, Library Tales Publushing does offer shipping to prisons and detention centers. Before placing your order, please ensure that you review the destination facility's local requirements for inmate mail. Please includes the complete recipient name and delivery address as required by the facility, with necessary abbreviations.

If the facility refuses an order for any reason, it will be automatically returned to us. In such cases, we will issue a credit to the card used on the order for the value of the book(s) and applicable sales tax within 4-6 weeks of receiving the return. Please note that shipping and handling charges will not be refunded for returned orders.

For reviewing your order selections, address abbreviations, or for any other support related to this type of order, please feel free to contact our support team at office@librarytales.com

For Advance Reader's Editions or review copies intended for reviewers or media, please reach out directly to the relevant publicity department.

A: For academic use and photocopying material, please contact office@librarytales.com. We'll be happy to assist you with your request.

To place an order by purchase order for your school or library, you will need to have an account with Library Tales Publishing. If you already have an account, simply log in using your customer number. If you don't have an existing account, please contact our New Account department at accounts@librarytales.com and request an application to set up an account.

Additionally, for retail print and audio productions, you may explore ordering from specialty distributors catering to the educational market, our books are distributed through Ingram and are available on iPage.

To get in touch with an author, you have several options. Some authors provide email addresses, contact forms, or publicity addresses on their personal websites, and we may link to these details on the author's detail page. Alternatively, you can write to the author by using the following address format:

• [Author's Name]
• Publicity Department
• authors@librarytales.com

Kindly send an email with the book's title and the author's name, and we will ensure it reaches the appropriate person.

Please refrain from sending personal books, pictures, or items to be signed, as we are unable to facilitate such requests

To discover author readings, book signings, or speaking events, you can easily access this information on our News page or the respective author's detail page.

Our website specifically features books and authors that are presently published by Library Tales Publishing and readily available for order, including backorders and preorders. However, we do not provide online catalog information for out-of-print titles or works published by other LTP entities.

Library Tales Publishing (LTP) welcomes both agented and unagented submissions. While we value agented submissions, they are not a requirement.

We never charge a fee for publishing or marketing an author's work.

No, LTP does not consider re-releases of previously published works.

No, LTP is a traditional publisher and does not offer self-publishing services.

Once we receive your submission, our response time typically ranges from 2-3 months.

Our contract terms require exclusive publishing rights, covering digital, print, and audio formats. The contract details are fully negotiable and will be provided for your review when we extend an offer for your book. Additionally, we may request a two-year film option for selected titles.

Upon acceptance, books can be released within 1 to 2 years after being contracted.

LTP employs comprehensive marketing strategies, including online and offline advertising, book reviews in various media, book signings, and participation in conferences and book fairs. We offer our authors opportunities to connect with readers, maintain an online presence, and promote their books. Distribution channels include various booksellers, independent bookstores, gift shops, major online platforms such as Amazon, Walmart, Target, and Barnes & Noble, as well as large, small, and medium bookstores.

We may consider advance payments for established authors on a case-by-case basis.

We appreciate your interest in opening a business account with Library Tales Publishing. We offer different types of accounts to cater to wholesale distributors, book clubs, retail booksellers, and promotional giveaway accounts.

Our dedicated New Account Department handles all applications and ensures a seamless process for you. To receive more detailed information about the account options, terms, and conditions, as well as to request a new account application, please get in touch with one of our New Account representatives via email at accounts@librarytales.com

Our team is eager to assist you throughout the account setup process and address any questions you may have. We look forward to serving your business needs and building a fruitful partnership with you at Library Tales Publishing.

Yes, absolutely! In addition to serving retail businesses, we cater to business and non-profit organizations seeking to purchase books in bulk at a discounted rate for various purposes such as giveaways, staff development, or promotional activities.

For more detailed information about our corporate purchasing options, including terms and conditions, and to initiate the process of requesting a new account application, we encourage you to get in touch with our dedicated New Account representative via email, at accounts@librarytales.com

When contacting us via email, please ensure to provide your full name, business name, complete address, and a contact telephone number for efficient assistance.

We are thrilled to collaborate with your organization and provide you with the books you need to make a lasting impression on your clients, employees, or event attendees. Feel free to connect with us, and our New Account representative will be delighted to guide you through the process and address any queries you may have.

We welcome inquiries for foreign language/international sales reprint rights for Library Tales Publishing titles. To explore the possibility of obtaining entire book translation and reprint rights, kindly contact the Library Tales Publishing team via email, at rights@librarytales.com. Our rights team will be delighted to assist you further and provide the necessary information and guidance for obtaining the rights you seek.

To apply for dramatic performance rights, including requests for live theater, film, television, or radio broadcast, you must contact us directly via email at business@librarytales.com.

Please include the following information in your request:

1. Book title and name of author
2. ISBN
3. Your producer or company.
4. Title & author of your production if different from the title/author of our publication.
5. Number and dates of performances.
6. Address and seating capacity of the performance venue.
7. Ticket prices.
8. If this is a reuse, please provide the contract number of your previous grant.
9. Your complete contact information, including a mailing and e-mail address.